Making products more automated is good, right? Not always. Sometimes customers prefer less-automation, and it has everything to do with self-image.

BBC World News interviewed Jan van den Ende about his research into the input of customers in the design process of new products.

Love in organisations, climate change and innovation, why customers reject your innovations and more. RSM Discovery Magazine is out now!

An acquisition can undermine brand identity and popularity with consumers. Keeping the founders on board helps. Research by Elisa Maira.

This review examines workplace identity conflicts, offering three primary contributions